Nazafah Return & Refund Policy

At Nazafah, we are committed to providing high-quality household cleaning products to our valued customers. Your satisfaction is our top priority.

1. Eligibility for Return & Exchange

You are eligible for a return or exchange if you receive a product with any of the following issues:

• Damaged or Broken items

• Leaking containers

• Wrong item delivered

• Manufacturing defects

Requirements:

• Time Frame: You must contact us within 48 hours of receiving the order.

• Condition: The product must be unused and in its original packaging.

2. How to Request a Return or Exchange

To initiate a request, please contact us via WhatsApp or Email with the following details:

1. Order Number

2. Clear Pictures of the damaged product

3. Short Description of the issue

Note: Our team will review your request and respond within 24–48 hours.

3. Refund Policy

• Stock Issues: If the product is out of stock for an exchange, we will issue a full refund.

• Processing Time: Refunds are processed within 5–7 working days after approval.

• Method: Refunds will be issued via the original payment method.

4. Non-Returnable Conditions

We cannot accept returns if:

• The product has been used.

• Damage was caused by customer mishandling.

• The request is made after the 48-hour window.

5. Shipping Charges

6. Contact Us

For any queries regarding returns or refunds, please reach out to us:

• Email: hello@nazafahstore.com

• Phone: 0327-2766802

• Address: Karachi, Pakistan